Return Policy

Thank you for shopping at Carbontales! We want to ensure your complete satisfaction with our products. This Return Policy outlines the guidelines and procedures for returning or exchanging items purchased from our website. Please read this policy carefully before making a return.

1. Eligibility for Returns

1.1 Non-Customized Items: We accept returns for non-customized items within [number] days of the date of purchase.

1.2 Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team within [number] days of receiving the product.

2. Items Excluded from Returns

2.1 Customized or Personalized Items: Items that have been customized or personalized according to your specifications cannot be returned unless they are defective or damaged.

2.2 Earrings: Due to hygiene reasons, we are unable to accept returns on earrings unless they are found to be defective upon receipt.

3. Return Process

To initiate a return, please follow these steps:

3.1 Contact Us: Reach out to our customer service team at [customer service email] or [customer service phone number] to initiate the return process. Provide your order number and details about the item you wish to return.

3.2 Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to proceed.

3.3 Packaging: Securely package the item in its original packaging, including all accessories and documentation that came with it.

3.4 Shipping: Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs.

4. Refund Process

4.1 Inspection: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria.

4.2 Refund or Exchange: Depending on the condition of the item and your preference, we will process either a refund or an exchange. Refunds will be issued to the original payment method.

4.3 Processing Time: Please allow [number] days for us to process your return and issue the refund.

5. Important Notes

5.1 Condition of Item: The returned item must be in its original condition, with all tags, labels, and packaging intact.

5.2 Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or damaged.

5.3 Non-Returnable Items: Customized, personalized, or earrings are not eligible for returns unless they are defective or damaged.

5.4 Non-Refundable Items: Shipping fees and any customization charges are non-refundable.

6. Contact Us

If you have any questions or concerns about our Return Policy, please contact our customer service team at [customer service email] or [customer service phone number].

By making a purchase from our website, you acknowledge and agree to abide by the terms and conditions outlined in this Return Policy.